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Capel Cricket Club
← Capel Sports Pavilion

Support

The Capel Sports Pavilion members' app is for members of Capel Cricket Club, Capel Football Club and the Capel Sports Pavilion bar. It holds your membership card, availability, team sheets, results, payments and fantasy games.

For help, email your club's secretary. Please include your name, the phone you use (for example, iPhone 15 or a Samsung Galaxy), and what happened, including any message you saw.

Signing in

Enter your email address and we'll send you a six-digit sign-in code. Type the code into the app. Tick “remember me” to keep your email filled in next time; you'll still be asked for a code.

  • No email? Check your spam or junk folder, then wait a minute and ask for a new code.
  • Use the email address the club has for you. If you get “no membership”, contact the club.

Notifications

The app asks whether it can send you notifications, usually the first time you open it. Tap Allow. If you said no, turn them on in your phone's settings:

  • iPhone: Settings → Notifications → CSP.
  • Android: Settings → Apps → CSP → Notifications.

In the app, go to Account. The notifications section shows whether they're on for this phone. You can't choose which kinds of notification you get; the club sets those. Club news emails can be turned off in Account & privacy on the website (Portal).

Membership card and bar balance

Your membership card is in the app, on the Portal tab. It works without a signal, so you can show it at the bar or the till. Your balance is shown on the card.

To top up your balance, use the top-up section in the app. Each top-up is between £25 and £500. If the club running the bar can't take top-ups online at the time, top up at the bar with cash or card instead.

Payments

Match fees and subscriptions are paid by card in the app, through Stripe. The club never sees or stores your card number. Each club has its own Stripe account, so you pay the club that raised the charge.

If a charge looks wrong, email your club's secretary and say which charge it is.

Availability and team selection

Captains ask for availability in the Matches tab. Tap your answer on the request. Each request shows a “Closes” time, and you can change your answer until then.

When you're picked for a team, you get a notification, and your team sheet is in the app. You need to allow notifications to hear about it straight away.

Leaving the club or deleting your account

Go to Leave the club, or open Portal and choose Account & privacy. You have two options:

  • Cancel membership. Your membership ends and you lose member features. Your account and history stay, so you can rejoin later.
  • Delete account. This can't be undone. It ends your memberships, deletes your sign-in, and removes your personal details and photos. Past payments and match records are kept for the club's accounts, but they are anonymised.

If you still owe money or have a balance on your card, the page tells you before you confirm.

Privacy

How we collect, use and keep your information is in our privacy policy.